FAQ


What happens after I place an order?
After you complete the checkout process, a "Thank You" page will appear which will display your online order confirmation number. This number confirms that your order has been placed successfully.

After your order has been processed at Sole Source, we will send you an e-mail with your order number and order details. If there are any problems with your order, one of our trained customer service representatives will contact you by telephone or e-mail.

back to top

What if I do not receive an order confirmation via e-mail?
You should receive a copy of your online order confirmation via e-mail within an hour of placing your order. However, if you do not receive this message, please contact us at 800-624-8751 to ensure that your order was received and is being processed.

back to top

Can I change the items on my order, delivery address or ship method?
We can change the items on your order, delivery address, or ship method as long as your order has not been processed. Please contact us at 800-624-8751 from 8:30am to 7pm EST the day you place your order to make the change.

back to top

Which pay methods are accepted?
Sole Source accepts the following major credit cards: American Express, Discover Card, MasterCard, and VISA. Additionally, you can order using a Net Terms Purchasing. The use of Net Terms Purchasing is possible only upon approval of our Sole Source.

back to top

Is it safe to use my credit card online?
Yes. We encrypt all of your personal information, including your credit card number, when it is sent over the Internet using SSL (secure socket layer) technology.

back to top

When will my credit card be charged?
We will obtain authorization for the credit card charges when we process your order. Your credit card will actually be charged when your order is shipped. You will not be charged for backordered items until they are available for shipping. If we are unable to secure authorization, you will be contacted by one of our trained customer service representatives.

back to top

When will my order ship?
After we receive your order it is processed for payment, and verified for accuracy. Most in-stock orders placed by 4pm EST ship the same day. Orders received after 4pm EST will ship the next business day.

back to top

How long will it take to receive my order?
Orders should arrive within 1-14 business days from the day it ships from our warehouse, depending on the delivery address and ship method. Please allow additional delivery time for drop ship and personalized products. Please see our Shipping Policy for more detailed information on our delivery times, and ship methods.

back to top

How do I check out?
When you have added all the items you wish to order to your shopping cart, click on the "Checkout” button and proceed as instructed.

back to top

Why am I having problems ordering?
To order from our site, you need a SSL compliant browser and your browser preferences must be set to accept "cookies". For best results we recommend using Apple Safari 3 or later, Google Chrome 2 or later, Mozilla Firefox 3 or later, or Microsoft Internet Explorer 7 or later. Click on each of the browser names to download the latest version of Chrome, Safari, Firefox, or Internet Explorer.

back to top

Why is my shopping cart empty?
You may not have selected a quantity for the item you wish to order. At the product page, select the product or products you wish to purchase, enter the quantity you wish to order, and click on the "Add to Cart" button on the bottom of the page. This should add the selected products to your shopping cart. If your product is still not showing up in your shopping cart, your browser may not be set to accept "cookies". Our site uses cookies to keep track of the items in your shopping cart. We do not include personal or billing information in these cookies, so there is no security risk in accepting them. You may change your browser option to accept cookies in the preference menu selection for your browser. You can also place your order with Sole Source by calling 800-624-8751.

back to top

What if I have a question about a specific product?
Please e-mail or call us at 800-285-1657 with any product questions.

back to top

What are the advantages of creating a member account?
Becoming a registered Sole Source user offers you a number of benefits to make shopping with us faster, easier, and more productive:

Express Checkout
Save your billing, shipping and credit card information for faster checkout.

Address Book
Save shipping addresses in your personal address book.

E-mail Newsletter
With your permission, we'll send you news about our special offers, promotions, and new products.

And more to come in the future…

You can create an account now or when you place an order. You do not need to be a registered user to shop our site.

back to top